A piece of computer hardware failed on Election Day, preventing poll workers across Missouri from being able to access the central electronic database designed to verify voter registration information for part of the day.
One of the load balancers — a piece of computer hardware that manages Internet traffic by determining how requests are sent to servers — is to blame for the problems with the system, said Laura Egerdal, spokesperson for the Missouri Secretary of State.
“We expect and prepare for a very high load of Internet traffic on Election Day,” Egerdal told Missouri Watchdog. “However, one of our load balancers failed,” she said, adding that after the problem was identified, traffic was rerouted and everything worked again.
Poll workers across the state were able to use computers again to verify voter registration information online by early afternoon.
The secretary of state’s office has spoken with nearly all of the local election authorities and there have been no reports of voters being kept from casting a ballot, Egerdal said, adding that there were other methods for poll workers to look up voters who did not appear in poll books. On Election Day, as Missouri Watchdog reported, Egerdal also stressed that there were no problems with the voter registration database itself, saying it was “accurate and secure.”